Customer Support
How Can We Help You?
At Sunseeder, we're committed to providing you with the best possible support for our digital books and templates. Our team is here to assist you with any questions, concerns, or issues you may have.
Contact Us
The fastest way to get in touch with our support team is through email. We strive to respond to all inquiries within 24-48 hours.
What to Include in Your Support Email
To help us assist you more efficiently, please include the following information in your email:
- Your full name
- The email address associated with your account
- The name of the product you need help with
- A detailed description of your issue or question
- Any relevant screenshots or error messages
Frequently Asked Questions
Q: How long does it take to get a response?
A: We aim to respond to all inquiries within 24-48 hours during business days.
Q: Do you offer phone support?
A: Currently, we only offer support via email to ensure we can provide the most thorough and helpful responses.
Q: Can I request a refund?
A: For information about our refund policy, please refer to our Terms of Service page.
Our Commitment to You
We value your business and are dedicated to ensuring your satisfaction with our products and services. Our support team is here to help you make the most of your Sunseeder experience. Don't hesitate to reach out – we're here to help!